Refund Policy

Effective Date: 06/10/2025
Last Updated: 06/10/2025

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At ThriveWell Medical Center, we are committed to providing transparent, high-quality healthcare services. This Refund Policy outlines our terms for refunds related to both subscription plans and one-time visits.

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🔹 1. One-Time Visits

Payment for one-time telehealth or in-home visits is due at the time of booking. Refunds for these services will be issued under the following conditions:

• Full Refund: If the appointment is canceled at least 24 hours in advance.

• Partial Refund (50%): If the appointment is canceled less than 24 hours in advance, unless an emergency is documented.

• No Refund: For missed appointments or no-shows without notice.

To request a cancellation and refund, please contact us at admin@thrivewellmc.com or call 239-920-3588.

🔹 2. Subscription Plans

Subscription fees are billed monthly and are non-refundable once the billing cycle begins. Patients may cancel their subscription with 60 days’ written notice to avoid charges for future billing cycles.

• Refunds are not issued for unused visits within the monthly plan.

• Visits that exceed the plan allowance may be billed at our standard visit rate.

Note: If a billing error or duplicate charge occurs, please notify us immediately so we can resolve the issue.

🔹 3. Cancellations by ThriveWell

In the rare event that ThriveWell Medical Center must cancel a visit and cannot reschedule within a reasonable timeframe, a full refund or credit for the service will be offered.

🔹 4. Contact for Refund Requests

All refund or billing inquiries must be submitted in writing via:

📧 Email: admin@thrivewellmc.com
📞 Phone: 239-920-3588

Please allow up to 7 business days for refund processing.

🔹 5. Modifications to This Policy

ThriveWell Medical Center reserves the right to update or revise this Refund Policy at any time. Any changes will be reflected on this page with a new effective date.

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