Privacy Policy for ThriveWell Medical Center

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The information provided on this website is for general informational and educational purposes only and is not intended as, nor should it be considered, a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, nurse practitioner, or other qualified health provider with any questions you may have regarding a medical condition or health concern.

Use of this website or communication with ThriveWell Medical Center through this website does not create a provider-patient relationship. Do not disregard medical advice or delay seeking care based on information you have read on this site.

While we strive to ensure the information on our site is accurate and up to date, ThriveWell Medical Center makes no representations or warranties of any kind—express or implied—about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

In case of a medical emergency, please call 911 or go to the nearest emergency room. ThriveWell Medical Center does not provide emergency services.

By using this site, you agree to the terms of this disclaimer and the associated Privacy Policy. If you do not agree, please refrain from using our website.

Privacy Policy

Effective Date: 06/10/2025
Last Updated: 06/10/2025

At ThriveWell Medical Center, your privacy and the security of your personal health information are extremely important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal data—especially your protected health information (PHI)—in accordance with federal and Florida state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

🔹 1. Information We Collect

We may collect the following categories of information:

Personal Identifiers: Name, date of birth, phone number, email, mailing address
Health Information: Medical history, medications, diagnoses, symptoms, treatment plans, test results
Insurance and Payment Info: Insurance provider details, credit/debit card information
Technical Info (Website): IP address, browser type, cookies, usage analytics

This information may be collected when:

You use our website or patient portaldd
You schedule or attend a telehealth or in-home visit
You communicate with us by phone, email, or online form

🔹 2. How We Use Your Information

We use your information to:

Deliver medical and mental health services
Schedule appointments and follow-ups
Process billing and payments
Communicate with you (appointment reminders, care updates)
Comply with legal obligations and public health reporting

We do not sell your personal information.

🔹 3. Sharing Your Information

We may share your information with:

Authorized healthcare providers involved in your care
Pharmacies, laboratories, and medical billing services
Insurance companies for coverage and claims
State and federal health authorities when required by law

All disclosures are made in accordance with HIPAA and other applicable privacy laws.

🔹 4. Data Security

We take industry-standard precautions to protect your information:

HIPAA-compliant EHR and telehealth platforms (e.g., Optimantra)
Encrypted data storage and transmission
Limited access to your information by authorized personnel only
Routine privacy training for staff

🔹 5. Your Rights

As a patient, you have the right to:

Access your medical records
Request corrections to your information
Request limits on how your information is used or disclosed
Receive a list of certain disclosures
File a complaint if you believe your privacy rights were violated

To exercise any of these rights, contact us at admin@thrivewellmc.com or call 239-920-3588.

🔹 6. Children’s Privacy

We collect information about minors only with parental or legal guardian consent, as required for pediatric care services. All data is handled in compliance with state laws and HIPAA.

🔹 7. Cookies & Website Data

Our website may use cookies and analytics tools to understand site usage and improve functionality. This data is anonymized and does not include health or financial information.

🔹 8. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on our website with a revised “Last Updated” date. Continued use of our services indicates your agreement with the updated policy.

🔹 9. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

ThriveWell Medical Center
📧 admin@thrivewellmc.com
📞 239-920-3588
📍 Serving Naples, Immokalee, and Ave Maria, Florida